Who We Are
Gala Living is a privately managed House in Multiple Occupation (HMO) property located in Galashiels, Scotland.
The data controller responsible for your personal information is:
Natalya Alton
Email: 18simeplace@gmail.com
What Personal Data We Collect
We collect and process the following categories of personal data:
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Full name | Tenancy agreement, identification | Contractual necessity |
| Email address | Communications, rent reminders, maintenance updates | Contractual necessity |
| Phone number | Emergency contact, urgent communications | Contractual necessity |
| Copy of ID (passport/driving licence) | Right to Rent check (legal requirement) | Legal obligation |
We do not collect any special category data (such as health information, ethnicity, or political opinions) unless you voluntarily provide it in relation to a specific maintenance or welfare request.
How We Use Your Data
Your personal data is used solely for the purposes of managing your tenancy. This includes:
• Managing your tenancy agreement and rental payments
• Sending rent reminders and payment confirmations
• Processing and responding to maintenance requests
• Complying with our legal obligations as a landlord (including Right to Rent checks)
• Communicating important information about the property
• Emergency contact purposes
We will never sell, rent, or share your personal data with third parties for marketing purposes.
How We Store Your Data
Your personal data is stored securely using password-protected digital systems. Our property management system operates on servers located within the European Union, in compliance with UK GDPR data transfer requirements.
We retain your personal data for the duration of your tenancy and for up to 6 years after your tenancy ends, in accordance with our legal and financial record-keeping obligations.
Copies of identification documents are stored securely and access is restricted to the data controller only.
Your Rights Under UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where we no longer have a lawful basis to hold it.
Right to Restriction
Ask us to restrict processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data in certain situations.
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Get in Touch
Data Controller: Natalya Alton
Email: 18simeplace@gmail.com
Property Location: Galashiels, Scotland
We aim to respond to all data protection enquiries within 30 days.